Tuesday, August 11, 2009
The play set is the fully assembled display model at our neighborhood Lowe's. We had to call the manufacturer to actually purchase the set and on the receipt they pdf'd us (yes, a verb) it clearly stated "delivery is not included."
OK, no big deal.
I called Lowe's and explained that we'd purchased the set and could they arrange delivery. No problem, I was assured. I clarified that it was the display model. Again, no problem, just come into the store and pay the delivery fee.
I went to Lowe's to arrange for delivery a couple days later. At the store the manager informed me that they couldn't actually deliver the set since it was already fully assembled. And since the manufacturer had assembled the set, the manager didn't want his associates to disassemble the play set.
"But we aren't handy people," I explained.
"When people purchase fully assembled sheds it's the same thing," the manager explained, "One guy hired a crane and truck to lift the shed and transport it."
Uh, what? Even if that was in the realm of the every day possible, I'm not exactly sure how a crane could lift the play set over our narrow side yard and back fence and into place. The manager had no more answers for me. I couldn't spend any more time at the store, so I left in an extremely flummoxed state.
I'm not sure what to do.
We have a play set, it's just in the parking lot at Lowe's instead of at our house.
What would you do?
p.s. I'm too nervous to tell Other Half this story because he's had THREE run-ins with Lowe's this month over crappy service/product issues and this might send him over the edge.