jetsetgreen

Tuesday, August 11, 2009

The Play Set Problem

We bought a play set for the new backyard. Well, my mother-in-law bought it for us (there might be a competition between my mom and his mom on who can buy us more things, this can only end well.)

The play set is the fully assembled display model at our neighborhood Lowe's. We had to call the manufacturer to actually purchase the set and on the receipt they pdf'd us (yes, a verb) it clearly stated "delivery is not included."

OK, no big deal.

I called Lowe's and explained that we'd purchased the set and could they arrange delivery. No problem, I was assured. I clarified that it was the display model. Again, no problem, just come into the store and pay the delivery fee.

I went to Lowe's to arrange for delivery a couple days later. At the store the manager informed me that they couldn't actually deliver the set since it was already fully assembled. And since the manufacturer had assembled the set, the manager didn't want his associates to disassemble the play set.

"But we aren't handy people," I explained.
"When people purchase fully assembled sheds it's the same thing," the manager explained, "One guy hired a crane and truck to lift the shed and transport it."

Uh, what? Even if that was in the realm of the every day possible, I'm not exactly sure how a crane could lift the play set over our narrow side yard and back fence and into place. The manager had no more answers for me. I couldn't spend any more time at the store, so I left in an extremely flummoxed state.

I'm not sure what to do.

We have a play set, it's just in the parking lot at Lowe's instead of at our house.

What would you do?






p.s. I'm too nervous to tell Other Half this story because he's had THREE run-ins with Lowe's this month over crappy service/product issues and this might send him over the edge.

28 comments:

This is me said...

Is taking your kids over to play at Lowe's out of the question? Maybe if you start acting like the parking lot is your own backyard, they will figure out a way to get you out of there.

Seriously, set up a grill and invite your friends.

Cafe Johnsonia said...

Wow. That's a good one. I'm pretty handy with a screw driver--just in case. :)

gurrbonzo said...

Move to Lowe's! duh.

wendysue said...

We bought our playset preassembled from a Sams Club, except I guess we kind of lucked out because ours was inside and they HAD to (semi) take it apart to get it out their doors.

Hmm, Maybe one of those tow trucks with a flat bed that could somehow get it on there and drive it home? (and then I guess it would be in your front yard instead of over the fence in your backyard. . )

yep, I'm full of ideas.

Cailean said...

Someone has dropped the ball on customer service but I don't know if it's Lowe's or the manufacturer but I'd call them up and complain that their vendor, Lowe's, is not doing their part! And possibly even give up and get your money back and get it another way that delivers. If it's out there at the store and you've bought it, they probably have no liability if someone backs their truck into it, etc.

Likely said...

Call that nice playset donor lady Cjane blogged about the other day. She sounds great enough.

If we were in the area we would come over in a jiffy with Dewalt power drill in hand. You've got to have some handy friends, huh? C'mon --- who has a handy brother or spouse or uncle we can hook Zuc up with?

Chief said...

Call the Elder's Quorum President and tell him you are buying the pizza for anyone who meets you at Lowe's in 30 minutes?

~j. said...

Get Gephardt.

La Yen said...

I second ~J.

Worst case, get some college boys.

cabesh said...

"Return" the one that you bought, if you can. Buy an unassembled one from Lowe's and pay them to deliver and set it up.

Lucky ♥ Holly said...

you sweet talk some handy people to help ya out

ceecee said...

SHEESH! This sounds like too much of a hassle... Is there a Menards where you live? You should have gone there. :-P

j/k - that was probably rude. Sorry. All I can think of is taking the kids over to Lowe's and let them play on THEIR playset...or you can get a flat bed truck.

AzĂșcar said...

No Menerd's here, I'm afraid. The set was on clearance for half price. Now I know why.

Laurie said...

get your money back and then go buy one from Sam's Club. we've had ours for three years and it's still awesome, well worth the money. :) pooey on lowes!(altho i ordinarily love Lowes, but not for this)

Kerry said...

gah. score against lowe's!

I'd rent a flatbed truck and chain it down. U-haul might even have one for cheaper than the set. ;-)

Kim said...

Take your kids to Lowes to play on their playset. The manager will get sick of it real quick and figure out a way to get it to you ;)

thedoodlegirl said...

That is absolutely HILARIOUS!!!

Rebecca said...

What a customer savvy manager.

Sue said...

NEVER FEAR.

I will lend you my magic feather.

(That will take care of it right quick.)

Mary said...

I think I'd be calling this guy's manager and his manager, if that didn't work. That's really bad customer service!

I am hosting a giveaway on my blog, come check it out!

Just Jiff said...

Yeah, I'd hire some other husbands to go disassemble it. But that store manager sounds like a turd. Pay husbands with beer and pizza. :) They like to use power tools so they'll love it.

And a side note: are other kids playing on YOUR play set at Lowe's while it sits in their lot?

Marge Bjork said...

but we would probably all enjoy hearing exactly what Other Half would do when he confronted Lowe's about this.

Not that I support verbal and/or physical abuse as a general rule, but...

Neil said...

I think they should get you a new one and build it for you at your home to make up for wasting your time.

megcb said...

I'm late to the party but I agree with what the others said, infact that was the first thing that came into my mind.

Go to Lowes. Make a nice big sign that says do not touch sold and cable tie it on. Then go everyday, take all the kids you can find. and food. and drinks. play! play! play! They'll pretty soon help you to get you to go away? oh unless you look like a glossy ad for perfect affluent parents and you make them sell more, which I guess is entirely possible.

Anytime any other customer asks why they can't put their kids on it explain that Lowes won't help you, (then you probably can let them play too, as long as they also let their kids run up and down aisles out of control after). Even take some friends and a few wines! If they're anything like shoddy rental car companies on the gold coast (yes YOU East Coast Rentals!) then shop managers will find belligerent slightly tipsy moms quite threatening.....

Or is that going too far?

The Bakers said...

You call Frank and he'd be happy to come help you assemble the playset from the box. ( "

Stephanie said...

well. how is your cleavage?

Penney said...

Uh, yeah, duh, of course you play in the Lowe's parking lot. What other possibility is there?

Laurie said...

i just read this entry to my hubby. he said that the best way to get it taken apart is to go in the morning when the smaller contractor's are there and tell them that you bought the playset (point to playset) and then ask how much he would charge to get it moved to your house.

there are also people on craig's list who put things together professionally all the time for a pretty small fee. :)

good luck!
laurie